The Matrix

Thinking about switching to an Internet phone? Think again.
We had a business phone with Qwest. On 6/22 we requested, through Vonage, to transfer this number to my Vonage Internet line. Qwest released the number for Vonage on 6/23. My business line - listed in DEX with an ad for $165 a month - now doesn’t work.

Vonage says they can’t do anything about it. Qwest says they can’t do anything about it. Well, I sure can.

We’ll keep you posted on how long it takes Vonage to get me connected. Meanwhile, my listed business number in the yellow pages, Internet local directories, and all my Internet web sites doesn’t work.

Right now both Qwest and Vonage and pointing fingers at each other - saying it’s the other guy’s fault. I don’t care whose fault it is - until it is resolved, it’s the fault of both.

Update: Qwest says they notified Vonage on 6/21, then dropped me on 6/23. That is a normal path.

OK Vonage - the ball is in your court…. Why didn’t you pick up the number?

Our Advice: If you need to keep your old phone number, don’t go Vonage.

Updates to this will be in our the Vonage support post in our business blog - see the comments.

This entry was posted on Sunday, June 26th, 2005 at 2:20 am and is filed under Uncategorized, Managing Technolgy, Vonage. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.